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Terms of Service

The agreement between you and BTR.WRK LLC.

Effective date: May 19, 2026 · Last updated: May 30, 2026

1. Acceptance of these Terms

These Terms of Service ("Terms") form a binding agreement between you and BTR.WRK LLC ("BTR.WRK," "we," "us," or "our"). By accessing btrwrkai.com, submitting any of our forms, communicating with our chatbot, scheduling a call, or purchasing our services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the site or our services.

2. What we offer

BTR.WRK AI designs, builds, and operates custom AI automation systems for service businesses. Common deliverables include AI receptionists, missed-call recovery, intake bots, document processing, and back-office automations. The specific scope, deliverables, fees, and timelines for any engagement are set out in a separate proposal or order form that you sign or accept in writing or electronically. In the event of any conflict between these Terms and a signed proposal, the proposal controls for that engagement.

3. Eligibility

You must be at least 18 years old and have the authority to enter into these Terms on behalf of yourself or the business you represent. Our services are designed for business use.

4. Communications consent (calls, texts, and AI voice)

When you provide contact information through our site, you authorize us to contact you about your inquiry by email, phone, and text.

Automated and AI-voice calls. If you submit your phone number on a form that offers a callback (for example, "enter your number and our AI will call you"), you give your prior express consent to receive telephone calls and text messages at that number from BTR.WRK, including calls placed with automated dialing technology and an artificial or AI-generated voice. You understand the caller may be an AI agent rather than a live person, and that calls may be recorded and transcribed for quality, scheduling, and record-keeping. This consent is not a condition of purchasing any goods or services. Message and data rates may apply; message frequency varies.

You can opt out at any time — tell the agent on a call, reply STOP to a text, or email us — as described in our Privacy Policy. Transactional and service-related communications tied to an active engagement continue regardless of marketing opt-outs, as needed to deliver the services.

5. Fees, billing, and refunds

Fees, payment schedule, and term of any engagement are set out in your proposal or order form.
Unless stated otherwise, fees are billed in advance and are non-refundable once work has begun.
Late payments may incur a 1.5% monthly finance charge (or the maximum allowed by law, whichever is lower) and may result in pause or suspension of services until brought current.
Payments are processed by Stripe; you agree to Stripe's terms when you pay.

6. Acceptable use

You agree NOT to use the site or our services to:

Violate any law or regulation, or infringe the rights of any third party;
Send spam, malware, or other harmful content;
Reverse-engineer, scrape, or attempt to access our systems beyond intended functionality;
Impersonate any person or business or misrepresent your affiliation;
Interfere with the operation of the site or our systems.

7. Your content and our license to use it

You retain ownership of any content, data, and materials you provide to us ("Client Content"). You grant BTR.WRK a non-exclusive, worldwide, royalty-free license to use Client Content solely to deliver and support the services you engaged us to provide. We may use anonymized, aggregated data derived from our services to improve our offerings and produce case studies, provided that we do not identify you or your business without permission.

8. Our intellectual property

All software, code, designs, templates, documentation, and other materials created or licensed by BTR.WRK ("BTR.WRK IP") are and remain our property or that of our licensors. Unless your proposal expressly transfers ownership of specific deliverables to you, your engagement gives you a non-exclusive, non-transferable license to use the BTR.WRK IP solely for the operation of your business during the term of the engagement.

9. Third-party services

Our services rely on third-party platforms (such as Meta, Google, Vercel, Supabase, Anthropic, Vapi, Twilio, Stripe, and Cal.com). We are not responsible for the availability, performance, or policies of those platforms. Your use of those platforms is subject to their respective terms.

10. Confidentiality

During the course of an engagement, each party may receive information from the other that is non-public and would reasonably be understood to be confidential. Each party agrees to use the other's confidential information only as needed to perform under these Terms or any proposal, and not to disclose it to third parties (other than to advisors and service providers bound by similar obligations) without consent.

11. Disclaimers

The site and the services are provided "AS IS" and "AS AVAILABLE." Except as expressly stated in a signed proposal, BTR.WRK makes no warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or that the services will be uninterrupted, error-free, or produce any specific result. AI-generated outputs may be incomplete or incorrect; you are responsible for reviewing them before relying on them in your business.

12. Limitation of liability

To the maximum extent permitted by law, BTR.WRK's total liability arising out of or related to these Terms or any engagement shall not exceed the amount you paid us in the three (3) months preceding the event giving rise to the claim. BTR.WRK shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility of such damages.

13. Indemnification

You agree to defend, indemnify, and hold harmless BTR.WRK and its officers, members, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of: (a) your use of the site or services; (b) Client Content you provide; (c) your breach of these Terms; or (d) your violation of any law or third-party rights.

14. Term and termination

These Terms apply for as long as you use the site or our services. Engagement-specific terms are governed by your proposal. We may suspend or terminate access for any reason at any time, including for breach of these Terms. Sections that by their nature should survive termination (intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and general provisions) will survive.

15. Dispute resolution: binding arbitration and class-action waiver

Please read this section carefully. It affects your legal rights.

You and BTR.WRK agree that any dispute, claim, or controversy arising out of or relating to these Terms or our services (each, a "Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in court, except that either party may bring an individual action in small-claims court for claims that qualify.

The arbitration will be held in Benton County, Arkansas, or by video or telephone if both parties agree. The arbitrator's decision is final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. Disputes must be brought on an individual basis. You and BTR.WRK agree NOT to bring or participate in a class, collective, or representative action. The arbitrator has no authority to consolidate claims or preside over any form of representative or class proceeding.

30-day opt-out. You may opt out of this arbitration provision by emailing btrwrk.ai@gmail.com with the subject line "Arbitration Opt-Out," your name, and the date you first agreed to these Terms, within 30 days of that date. Opting out will not affect any other provision of these Terms.

16. Governing law and venue

These Terms are governed by the laws of the State of Arkansas, without regard to its conflict-of-laws principles. Subject to Section 15, the state and federal courts located in Benton County, Arkansas have exclusive jurisdiction over any claim that is not subject to arbitration, and you consent to personal jurisdiction in those courts.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date above. If we make material changes, we will use reasonable efforts to notify you (for example, by email or by posting a notice on the site). Your continued use of the site or services after a change takes effect means you accept the updated Terms.

18. General provisions

Entire agreement. These Terms, together with any signed proposal and our Privacy Policy, are the entire agreement between you and BTR.WRK regarding the site and services.
Severability. If any provision is found unenforceable, the rest of these Terms will remain in effect.
No waiver. Our failure to enforce any provision is not a waiver of that provision.
Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Notices. We may send notices to the email address you provided us. You may send notices to btrwrk.ai@gmail.com or to the address below.

19. Contact

BTR.WRK LLC
c/o Mo Demers
2901 S 26th Place
Rogers, AR
United States
Email: btrwrk.ai@gmail.com
Phone: (479) 282-0348

Note: These Terms are drafted with reasonable best-practice defaults, but they are not legal advice. We recommend you have a licensed attorney in your jurisdiction review them before relying on them in court.